Setting up home internet

The situation

You: You just moved into a new apartment in Montreal. You need internet hooked up.

Them: A Vidéotron / Bell customer service agent.

Goal: Order a plan, schedule the install, confirm what to expect.

Learning note

This is a fictional practice dialogue, not personal, legal, medical, financial, immigration, or government-service advice. Eligibility, documents, fees, timelines, and rules can change; verify important details with the official service.

The conversation (French & English)

Bonjour, comment puis-je vous aider ?
Hello, how can I help you?

Bonjour, je voudrais installer Internet à mon nouvel appartement.
Hello, I'd like to install internet at my new apartment.

D'accord. Quelle est votre adresse ?
OK. What is your address?

Trois cent vingt-quatre, rue Saint-Denis, appartement 5, à Montréal.
Three hundred twenty-four, rue Saint-Denis, apartment 5, in Montreal.

Parfait, votre adresse est éligible. Quel forfait vous intéresse ?
Perfect, your address is eligible. Which plan interests you?

Quelque chose de simple, juste pour le travail à distance et le streaming.
Something simple, just for remote work and streaming.

Je vous recommande le forfait à cinquante mégabits par seconde, soixante-neuf dollars par mois.
I recommend the 50-megabit-per-second plan, $69 per month.

Ça me va. Quand pouvez-vous installer ?
That works for me. When can you install?

Jeudi entre neuf heures et midi. Vous serez à la maison ?
Thursday between 9 am and noon. Will you be home?

Oui, je serai là. Merci.
Yes, I'll be there. Thanks.

Key vocabulary

French vocabulary and English meanings

French	English
installer	to install
nouvel appartement	new apartment (m. vowel form)
une adresse	an address
éligible	eligible
un forfait	a plan / package
le travail à distance	remote work
le streaming	streaming
mégabits par seconde	megabits per second
par mois	per month
à la maison	at home

Grammar in this conversation — "nouveau / nouvel / nouvelle"

The adjective nouveau (new) is one of the rare French words that has THREE singular forms: nouveau before masculine consonant, nouvel before masculine vowel/h, nouvelle for feminine. It also goes BEFORE the noun, not after.

• Mon nouveau patron. (m. consonant)
• Mon nouvel appartement. (m. vowel — apartment starts with a)
• Ma nouvelle voiture. (feminine)

Phrases to practise aloud

Je voudrais installer Internet à mon nouvel appartement. — I'd like to install internet at my new apartment.

Mon adresse est 324, rue Saint-Denis, appartement 5. — My address is 324 rue Saint-Denis, apartment 5.

Quelque chose de simple, juste pour le travail à distance. — Something simple, just for remote work.

Quand pouvez-vous installer ? — When can you install?

Oui, je serai là. Merci. — Yes, I'll be there. Thanks.

Check your understanding

1. What service does the customer want?
Answer: Internet

2. What plan does the agent recommend?
Answer: 50 Mbps

3. How much per month?
Answer: $69

4. When is the install scheduled?
Answer: Thursday 9am-12pm

Your speaking challenge

Call to set up internet at a new apartment. Give your address, describe what you need it for, ask what plan they recommend, schedule the install.

Bonjour, je voudrais installer Internet à mon nouvel appartement. Mon adresse est [address]. C'est pour [usage — travail / streaming / études]. Quel forfait vous recommandez ? Quand pouvez-vous installer ?
Hello, I'd like to install internet at my new apartment. My address is [address]. It's for [usage — work / streaming / studies]. Which plan do you recommend? When can you install?